Bonus Terms and Conditions

How these bonus terms apply

These terms apply to every promotional offer made available through your account with us, unless the offer states that different or additional conditions apply. An offer may include a welcome bonus, deposit bonus, free spins, cashback, a prize, a tournament reward or another promotional benefit.

The specific offer details shown on the relevant promotion page, in your account or in a promotional message form part of these terms. They may explain the qualifying action, the value of the bonus, any promotional code, the time available to claim it, the wagering requirement, eligible games, expiry rules and any maximum conversion or withdrawal condition.

If a specific offer condition conflicts with these general Bonus Terms and Conditions, the specific condition will apply only to that offer. All other provisions of these terms continue to apply. Our general account terms, payment terms, privacy information and safer gambling requirements also apply when you use a promotion.

Please go through the conditions before you opt in, make a qualifying deposit or use a promotional reward. If anything is unclear, contact us through the live chat on the site or by e-mail at support@goldennugget-casino.co.uk before taking part.

Eligibility and taking part

Who can receive a bonus

A promotional offer is available only to eligible customers who meet the conditions stated for that offer. You must be aged 18 or over, have an active account with us and be permitted to use the relevant account and payment method. We may require account verification before a bonus, bonus winnings or a withdrawal is made available.

• Unless the offer says otherwise, a promotion is intended for one person and one account only.
• We may exclude duplicate, linked or associated accounts, including accounts connected through common personal details, payment information, devices or other account information.
• An offer may be limited to new customers, existing customers, customers who have received a particular message or customers in a specified group.
• You must not open or use an account for another person, allow another person to use your account or claim a promotion on someone else's behalf.
• A qualifying deposit must be made using a payment method accepted for your account and in your own name, unless we have agreed otherwise.
• A promotional code must be entered exactly as required where a code is needed. A code cannot usually be applied after the qualifying action has been completed.

Some promotions require you to opt in before making a deposit or placing a qualifying bet. Others may be applied automatically. The relevant offer will say how participation works. If you do not follow the stated steps, the promotion may not be added and the transaction may not qualify.

Only one offer may be used for the same qualifying action unless the promotion expressly permits more than one. If you take part in overlapping offers, the account information or offer terms will determine which reward applies. A deposit may not count towards more than one promotion where the conditions do not allow this.

Your account and payment details

Your account information must be accurate, current and complete. You must tell us if relevant information changes. We may delay or withhold a promotional reward while we carry out identity, age, payment method or account checks. We may also decline an offer if the account is restricted, suspended, closed or subject to an active safer gambling measure.

Deposits, bonus funds and wagering

Qualifying deposits

Where an offer requires a deposit, the deposit must meet the value, payment and timing conditions shown with the offer. A reversed, cancelled, charged-back or otherwise unsuccessful transaction will not normally qualify. Deposits made with a payment method that is excluded by the offer will not qualify, even if the funds are credited to your account.

A bonus is not a deposit and cannot normally be withdrawn as cash until all conditions attached to it have been met. The bonus balance, any associated winnings and the order in which balances are used may be displayed in your account or in the offer details.

Wagering requirements

If an offer has a wagering requirement, you must place the required amount of eligible bets before the bonus or related winnings can be converted into withdrawable funds. The calculation and the games that contribute to it will be shown with the offer. Different games may contribute at different rates, and some games or transactions may not contribute at all.

• Only eligible real-money play normally counts towards a wagering requirement.
• Cancelled, void, refunded or reversed bets do not count, and we may remove any progress attributed to them.
• Bets placed after a bonus has expired or been removed do not count towards that bonus.
• If the offer includes a maximum bet, stake or game condition, exceeding it may make the bonus and associated winnings invalid.
• A maximum conversion or withdrawal amount may apply where the offer specifically states one.
• The balance and progress shown in your account are the relevant records for the promotion, subject to correction of an obvious technical or accounting error.

You must not use a promotion in a way that manipulates the outcome, avoids the intended wagering conditions or provides an unfair advantage. This includes using prohibited betting patterns, placing bets solely to move funds between balances or using a technical fault. We may suspend promotional play while we check activity that appears inconsistent with the offer.

You remain responsible for setting a level of play that is affordable and suitable for you. A bonus does not increase your deposit limit or override any account restriction. You should not deposit or wager more than you can afford to lose in order to complete a promotion.

Free spins, rewards and expiry

Free spins, bonus rounds and other non-cash rewards can be used only on the games and within the period stated with the offer. They may be provided in batches, may have a stated value per spin and may be used in a particular order. Any winnings from them will be subject to the conditions displayed with the promotion.

A reward may have an activation deadline and a separate use-by deadline. If you do not activate or use it within the applicable period, it will expire automatically. An expired reward cannot normally be restored. We may also remove a reward if the qualifying deposit is reversed, a payment is disputed, the account is closed or the offer conditions are no longer met.

• The expiry time shown in your account or with the offer is the time that applies.
• Unused free spins are removed when their use-by period ends.
• Bonus funds and related winnings may be removed when the bonus expires, unless the specific offer states otherwise.
• A withdrawal request may affect an active bonus. The consequences, including any cancellation of bonus funds or associated winnings, will be shown in the offer terms or account information.
• If a reward is displayed incorrectly because of a technical or administrative error, we may correct the account balance and remove the affected reward.

If a reward is shown in your account but the offer conditions have not been met, we may correct the account balance and remove the reward. We will not remove genuine deposited funds except where this is permitted by the applicable account terms, payment rules or law.

Withdrawals while a bonus is active

A withdrawal request may cancel an active bonus or affect the bonus balance, depending on the offer. Before requesting a withdrawal, check the conditions displayed with the promotion so that you understand whether bonus funds or associated winnings may be removed.

Withdrawals, account checks and prohibited activity

Before processing a withdrawal that includes bonus winnings, we may check that you have completed the relevant wagering requirement and complied with the offer conditions. We may also ask for information or documents needed to verify your identity, age, payment method, source of funds or account activity. Your account must remain open and in good standing for a promotional withdrawal to be processed.

We may withhold, cancel or remove a bonus and associated winnings where we reasonably believe that an account has breached these terms, the specific offer terms or our general account terms. This may include fraud, attempted fraud, misuse of a promotion, collusion, use of another person's payment method, multiple accounts or deliberate concealment of relevant information.

We may also take action where a promotion has been awarded because of a clear technical, administrative or pricing error. This can include cancelling the affected reward, correcting the balance or preventing further use of the affected offer. If the error has affected a completed withdrawal, we may contact you and take any action permitted by the applicable account terms.

Promotions are for personal entertainment only. You must not advertise, sell, transfer or exchange a bonus, free spin, promotional code or reward. You must not use automated software, another person's account or any method intended to interfere with the normal operation of the site.

• Do not allow another person to access or use your account.
• Do not use a payment method that belongs to someone else.
• Do not open additional accounts to obtain the same offer more than once.
• Do not attempt to conceal account connections, payment details or relevant activity.
• Do not exploit a technical fault or continue to use a reward after being told that it was awarded in error.
• Do not use automated tools or methods designed to interfere with the site or promotional systems.

Safer gambling, changes and contact

Bonuses are optional and you do not need to accept a promotion to use your account. A promotion must not be used to chase losses or to continue gambling beyond an amount or time that is comfortable for you. Deposit limits, time-outs and self-exclusion tools are available through your account, and you can contact us if you need help using them.

You can also seek independent support from GambleAware, GamCare, GamStop or the National Gambling Helpline. If gambling is no longer enjoyable or is affecting your finances, relationships or wellbeing, stop and ask for support. We may refuse promotional marketing or remove access to promotions where this supports safer gambling or follows an account restriction.

We may change, suspend or withdraw an offer where this is necessary because of a technical issue, suspected misuse, changes to applicable requirements or circumstances outside our reasonable control. We will not normally change an accepted offer to your disadvantage, except where the change is needed to correct an obvious error, prevent abuse or comply with an applicable requirement.

We may change these general Bonus Terms and Conditions from time to time. The current version will apply to new promotions from the time it is made available. Conditions already accepted will continue to be governed by the version that applied when you entered the relevant offer, unless a change is required for legal, regulatory, safer gambling or security reasons.

Questions about a promotion

If you believe a bonus has not been applied correctly, first check the offer conditions and the promotion history in your account. You can then contact our support team through live chat on the site or at support@goldennugget-casino.co.uk. Include the name of the offer, the relevant transaction details and a clear description of the issue. We will look into the matter and explain the outcome.

By opting in to a promotion or using a promotional reward, you confirm that you have read these terms, the specific offer conditions and the relevant account terms. If you do not agree with them, do not opt in or use the promotion.