Terms & Conditions

Acceptance and changes to these terms

These Terms & Conditions form a legal agreement between you and us. By opening an account, signing in, depositing funds, playing games or using any other part of our services, you confirm that you have read and accepted these terms. If you do not agree with them, you must not open an account or continue to use our services.

You should also read any other terms or information that apply to the service you use. This includes our privacy information, safer gambling information, payment instructions, game rules and the specific terms for any bonus or promotion. Where another set of terms applies to a particular feature, those terms will be read together with these Terms & Conditions. If there is a conflict, the more specific terms for that feature will generally apply to the extent of the conflict.

We may change these terms from time to time. Changes may be needed because of legal or regulatory requirements, changes to our services, security considerations or the way our systems operate. When we make a change, we will make the updated version available on our site and may give you further notice where appropriate. The updated terms will apply from the date stated or, if no date is stated, when they are published.

If a change materially affects your rights or responsibilities, you should look at the updated terms before using your account again. If you do not accept a change, you may ask us to close your account. Your use of the account after the effective date of a change will normally mean that you accept the updated terms.

Eligibility and your account

You must be at least 18 years old to open or use an account. We do not permit anyone under 18 to use our services. We may carry out age checks before allowing you to deposit, play or withdraw, and we may suspend an account while an age check is completed.

Our services are intended for residents of the United Kingdom who are permitted to use online gambling services. You must not access or use your account if doing so would breach a law or restriction that applies to you. You are responsible for making sure that your use of the account is lawful.

Only one account is permitted for each person. You must not open an account for someone else, allow another person to use your account or create additional accounts to obtain a benefit, avoid a restriction or bypass a decision we have made. If you think you have opened more than one account by mistake, tell us promptly through support@goldennugget-casino.co.uk or the live chat on the site.

You must give us complete, accurate and current information when you register and whenever we ask you to update your details. This may include your full name, date of birth, residential address, email address and payment information. You must tell us if any of these details change. We may restrict account activity until information that is missing, unclear or out of date has been corrected.

Your username, password and other sign-in details must be kept safe. Do not share them with anyone, write them where another person can easily see them or use another person's credentials. You must tell us immediately if you suspect that someone has accessed your account, knows your password or has used your account without permission. We may ask you to change your password or take other security steps.

• You are responsible for activity carried out through your account unless you have told us promptly about unauthorised access and we have had a reasonable opportunity to act.
• You must not use our services for unlawful purposes, fraud, money laundering, cheating or any activity that interferes with the operation or security of our site.
• You must not use automated tools, software or other methods intended to manipulate games, account functions, payments or promotional offers.
• You must follow the rules shown for each game and accept that game results recorded by our systems will normally be final, subject to any error-handling process that applies.

Verification, identity and source of funds

We hold the licences required for the services we provide and must verify accounts and transactions in line with our legal and compliance obligations. We may carry out checks when you open an account, while you use it or when you request a payment. These checks help us confirm who you are, protect your account and meet requirements relating to age, identity, money laundering and financial crime.

We will normally require identity, age and address checks before processing your first withdrawal. We may ask for documents or information such as an identity document, proof of address, payment ownership information or an explanation of activity on your account. Documents must be clear, valid and consistent with the details registered on your account.

Where required, we may also carry out source-of-funds or source-of-wealth checks. This means we may ask you to explain where money used in your account comes from and, where appropriate, provide supporting information. You must respond honestly and within the time we give you. We may pause deposits, play or withdrawals until the necessary information has been received and checked.

If you do not provide requested information, provide information that cannot be verified or fail a required check, we may restrict, suspend or close your account. We may also take action where information appears false, misleading or inconsistent. Any decision will be made in accordance with our obligations and these terms.

Verification can take time, particularly where documents need further checks or where information comes from a third party. We will not ask for your full password. If you are unsure whether a request is genuine, contact support@goldennugget-casino.co.uk or use the live chat on the site before sending information.

Deposits, withdrawals and bonuses

Deposits and your balance

You may deposit using the payment methods made available in the cashier. You must use a payment method that belongs to you or that you are authorised to use. We may refuse, return or restrict a deposit if the payment method cannot be verified, does not meet our requirements or creates a security or compliance concern.

You should only deposit money that you can afford to lose. The deposit limits and other controls shown in your account are part of the way our cashier operates. A deposit may be delayed while payment information, account activity or identity details are checked. We are not responsible for delays caused by a payment provider, banking system or other party outside our reasonable control.

Your account balance is not a bank account and does not earn interest. You must not treat the account as a way to hold or transfer funds for another person. We may return funds to the original payment method or use another permitted method where necessary to meet security, compliance or payment requirements.

Withdrawals

You can request a withdrawal through the cashier, subject to the limits and instructions shown in your account. We will normally return funds using the same payment method used for the corresponding deposit where possible. If that method cannot receive a withdrawal, we may offer another available method or ask for further information before making the payment.

A withdrawal may remain pending while identity, age, payment ownership, source-of-funds or account activity checks are completed. We may contact you for documents or clarification. A withdrawal request can also be affected by a remaining wagering requirement, a game or offer rule, a payment issue or a breach of these terms. We will explain the relevant reason where we can.

The available withdrawal methods, processing stages, minimum and maximum amounts and any applicable account limits are shown in the cashier or communicated during the withdrawal process. We do not guarantee a particular processing time where checks or third-party payment services are involved.

Bonuses and promotions

Each bonus or promotion has its own terms. Those terms may set out who can take part, the qualifying deposit or play, the bonus amount, wagering requirements, eligible games, maximum bet, expiry date, withdrawal conditions and any other restrictions. You should read the specific offer terms before accepting an offer.

• A wagering requirement must be completed in the way and within the period stated in the applicable offer terms.
• A maximum bet may apply while you are using bonus funds or working towards an offer. Exceeding that maximum may affect the bonus and any related winnings.
• An offer may expire if it is not activated or completed by the stated time. An expired or cancelled bonus may no longer be available.
• You must not use more than one account, false information, automated activity or any other method to obtain an offer more than once or avoid its conditions.
• If we identify bonus abuse, fraud, collusion or a serious breach of offer terms, we may remove the bonus, cancel associated winnings, restrict future offers or take action under these terms.

If an offer is applied incorrectly because of a technical or human error, we may correct the account balance and cancel the affected offer or winnings. We will not use an error as a reason to remove funds that you deposited lawfully, except where we are entitled or required to do so under these terms or applicable law.

Safer gambling tools and self-exclusion

Gambling should remain entertainment and not cause financial, personal or emotional harm. We provide tools that may help you manage your play, including deposit limits, time-outs and self-exclusion. The controls available, their settings and the time they take to apply are shown in your account or in our safer gambling information.

A time-out is a temporary break from gambling. Self-exclusion is a longer restriction that prevents you from using your account for the period selected or agreed. You must not try to open or use another account during a self-exclusion period. We may close or restrict an account that appears to be connected to a self-excluded person.

For further support, you can seek help from GambleAware, GamCare, GamStop or the National Gambling Helpline. If gambling is affecting you or someone close to you, consider stopping and contacting a support organisation as soon as possible.

Closing or suspending an account, complaints and liability

Closing or suspending your account

You may ask us to close your account at any time by contacting support@goldennugget-casino.co.uk or using the live chat on the site. If you want a break or are concerned about your gambling, ask for a time-out or self-exclusion rather than simply closing the account, so that the appropriate restriction can be applied.

We may suspend, restrict or close an account where you breach these terms, provide inaccurate information, fail a required check, use the account improperly, create a security or compliance concern, remain inactive or where we are required to do so. We may also suspend access while we investigate unusual activity, a payment issue, a suspected breach or a technical problem.

When an account is closed, we will deal with any remaining balance in line with these terms and any checks that still need to be completed. We may not return funds immediately where there is an unresolved payment, identity, fraud, money laundering or other compliance concern. Closing an account does not remove obligations that arose before closure, including obligations relating to payments, disputes, bonuses or unlawful activity.

Complaints and disputes

If you are unhappy with our service, an account decision, a payment or a game-related matter, please contact support@goldennugget-casino.co.uk or use the live chat on the site. Give us enough information to identify your account and explain what happened, including relevant dates or transaction details where available.

We will acknowledge and look into your complaint, then answer within a reasonable time. The time needed may depend on the nature of the issue and whether we need information from you or another service provider. We may ask you to confirm details so that we can protect your account before discussing the matter.

If we cannot resolve a dispute through our complaints process, independent dispute resolution may be available in general terms, subject to the eligibility rules and process that apply to the relevant matter. We will explain the next available step when we provide our final response.

Liability and governing law

We take reasonable care to keep our services secure and available, but we do not guarantee that the site, games or payment services will always operate without interruption, delay, error or loss of connection. We are not responsible for a failure caused by events outside our reasonable control, including failures of communications networks, payment providers, devices or services supplied by another party.

To the extent permitted by law, we will not be responsible for losses that result from your failure to keep your account details secure, your use of an unauthorised payment method, your breach of these terms or your failure to follow the instructions shown in your account. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

These terms and your use of our services are governed by the laws of England and Wales. Any dispute connected with these terms will be handled under the applicable legal process in that framework. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.