Responsible Gaming

Our commitment to safer gambling

We provide gambling services for adults who choose to play for entertainment. We want you to make informed decisions, understand the risks and use the controls available in your account. Gambling involves the risk of losing money, and there is no guaranteed way to win.

Before you play, set a budget that you can afford to lose. Treat this amount as an entertainment cost, in the same way as any other leisure expense. Do not use money needed for rent, bills, food, debt repayments or other essential costs. Never borrow money to gamble, chase losses or increase your spending because you have had a win or a loss.

• 18+ only: you must be at least 18 years old to use our gambling services.
• Stay within your budget: decide how much time and money you can spend before you start.
• Keep gambling separate: do not let gambling affect your work, relationships, health or other responsibilities.
• Take a break when needed: use a time-out or self-exclusion if you feel that you are no longer in control.

We hold a gaming licence and verify accounts as part of our responsibility to provide gambling services safely. We may ask for information or documents to confirm your age, identity and account details. These checks help us protect you, prevent under-age gambling and identify activity that may require support.

The tools in your account

Your account includes controls designed to help you decide how much you deposit, lose and play. The available options and periods are shown in your account. Set them before gambling, and use them as part of a wider budget rather than as a reason to spend up to the maximum.

Deposit limits

A deposit limit restricts the amount you can deposit over the period you select. You can normally choose a daily, weekly or monthly setting where available. Check the limit carefully before confirming it. A reduction is intended to take effect promptly, while a request to increase a limit may be delayed by a cooling-off period. Your account will show when a change becomes active.

Loss limits

A loss limit helps you control the amount you can lose over a selected period. It is different from a deposit limit because the calculation may take account of your play and returns. Read the information shown when you set the limit so you understand what it covers and when it resets.

Session limits

A session limit helps you restrict the time you spend playing. When the limit is reached, you will be prevented from continuing until the relevant period has ended. A session limit does not replace regular breaks. Stand up, leave the screen and do something else during your play.

Time-outs

A time-out temporarily stops you from gambling for the period you choose from the options in your account. Use one if you want to step away, feel distracted or notice that gambling is taking more attention than you intended. During a time-out, you may be unable to deposit, play or access some gambling features.

Self-exclusion

Self-exclusion is a stronger, longer-term block from gambling with us. Choose this option if you believe you need to stop gambling rather than simply reduce it. Do not try to get around a self-exclusion by opening another account or using someone else’s account. We may close accounts and take action where we identify an attempt to bypass these controls.

Reality checks

Reality checks remind you how long you have been playing and may provide information about your activity. They are intended to give you a prompt to pause and decide whether you want to continue. Use the message as an opportunity to take a break and look at your spending, rather than dismissing it automatically.

How to switch on a tool

Sign in to your account and open the Responsible Gaming, account limits or safer gambling area. Select the control you want, choose the available setting and confirm it. Check the confirmation message and your account afterwards to make sure the setting is active. If you cannot find a control or need help using it, contact support@goldennugget-casino.co.uk or use the live chat on the site. Our support team can explain the available options, but cannot decide a safe limit for you.

Signs that gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The effect on your thoughts, time, relationships and responsibilities can also be important. Ask yourself whether any of the following apply:

• You spend more time or money gambling than you planned.
• You keep gambling to try to win back money you have lost.
• You hide or minimise your gambling from family, friends or colleagues.
• You feel restless, worried, irritable or low when you cannot gamble.
• You borrow money, sell belongings or miss payments because of gambling.
• You use gambling to escape stress, loneliness, anxiety or other difficult feelings.
• You have tried to stop or cut down but have not been able to do so.
• Gambling affects your sleep, work, studies, relationships or day-to-day responsibilities.

One or more signs can be a reason to pause and seek support. You do not need to wait until a problem becomes severe. Consider setting a time-out or self-exclusion, and speak to someone you trust. If you feel at immediate risk or are in danger, contact the appropriate emergency or health service in your area.

Where to get help

If gambling is affecting you or someone close to you, confidential support is available. The organisations below provide information, advice and practical help. You can contact them whether you are still gambling, have stopped or are worried about another person.

• GambleAware: provides information about gambling harms and helps people understand their gambling and consider suitable support.
• GamCare: offers confidential advice, support and counselling for people affected by gambling, including family members and friends.
• GamStop: provides a service that allows you to exclude yourself from participating online gambling operators that are covered by its scheme.
• The National Gambling Helpline: provides confidential information, advice and support for people experiencing gambling-related harm, as well as those concerned about someone else.

You can also contact us at support@goldennugget-casino.co.uk or use the live chat on the site if you need help finding the safer gambling controls in your account. Our team can help you apply a time-out, self-exclusion or other available account setting. If you want support with the reasons behind your gambling, an independent specialist organisation may be more appropriate.

If you are supporting another person, avoid lending money for gambling, do not share your own payment or account details and encourage them to seek professional help. You can ask a support organisation for guidance about protecting yourself and setting appropriate boundaries.

Protecting under-18s

Gambling with us is strictly for people aged 18 and over. We use age and identity verification checks before allowing an account to be used for gambling, and we may carry out further checks when needed. You must provide accurate information and must not allow anyone under 18 to use your account.

Keep your login details, device and payment methods secure. Do not save your password where a child could find it, and sign out when you finish using a shared device. You are responsible for telling us promptly if you believe someone else has accessed your account.

Parents and carers can use parental control and device-management software to help restrict access to gambling websites and applications. These tools may allow you to block gambling-related content, set device access times, manage app installations and protect account settings with a separate password. Choose settings suitable for the devices and networks used in your household, and keep the software updated.

• Do not leave an account open or a gambling session unattended.
• Keep payment cards, banking applications and authentication devices away from children.
• Use separate passwords for gambling, email and payment accounts.
• Talk openly with children about why gambling is for adults and why account access must not be shared.
• Tell us through support@goldennugget-casino.co.uk if you suspect that an under-18 has accessed an account.