Betting Rules

General rules for betting and games

You must have an active account with us before placing real-money bets or playing our games. You must be aged 18 or over, provide accurate information and use an approved payment method in your own name. We hold a gaming licence and may verify your account, identity, age, payment method and source of funds before allowing you to continue using some or all services.

• You may have one account only. We may close or restrict duplicate accounts and decide how any balance is handled in line with our account terms.
• Your account details must remain accurate and up to date. You are responsible for keeping your password and access information confidential.
• You must not allow another person to use your account, place bets for you or access games using your funds.
• A bet is accepted only when the game or betting system confirms it and the required funds are available.
• You are responsible for checking the stake, selected game, bet details and available balance before confirming play.

You may play using your cash balance or an eligible bonus balance. The order in which balances are used, and any conditions that apply to bonus funds, are shown in the relevant bonus terms or account information. A cash balance and bonus balance may not have the same withdrawal, wagering or game-use conditions.

Once a bet, spin or other game action has been accepted, it is final. You cannot cancel, amend or withdraw it after acceptance. A bet is not treated as accepted merely because you selected an option; the game record and acceptance shown by our system determine whether it was placed.

How bets and spins are settled

Bets and spins are settled using the information recorded by the relevant game server. The result displayed by the game server is final for settlement, subject to correction where there is a clear technical or administrative error. A result may be displayed on screen, in the game history or in your account record.

• The game rules and paytable shown within the game apply to the relevant bet or spin.
• The stake, win amount and any applicable multiplier are calculated under the game rules in force when the action was accepted.
• The return-to-player figure, commonly called RTP, is shown in each game where it applies. RTP is a theoretical long-term percentage and does not promise a particular result for one session, spin or bet.
• If the displayed result differs from the recorded server result, the server record controls settlement.

Random outcomes are determined by the game system. Previous results do not change the chances of a later result, and a sequence of wins or losses does not create an entitlement to a particular outcome. We may correct an account entry where a technical error, processing error or clearly incorrect settlement has occurred.

Malfunctions and disconnected games

A malfunction can include a software, hardware, communications, display, calculation or game-server error. If a malfunction affects a bet, spin, game action, result or settlement, the affected play and all pays arising from that malfunction are void. We may remove an amount credited because of the malfunction and restore the position recorded before the error.

• Do not assume that a frozen screen means a win, loss or completed game.
• Do not repeat a wager while a game is processing unless the game confirms that the first action was not accepted.
• The server record, rather than a screenshot or local device display, determines whether an action was accepted and how it is settled.

If you lose your connection during a game, the game may resume from its recorded state when you reconnect or settle when you reconnect. A game can complete while you are disconnected. If the server has recorded a valid outcome, that outcome remains applicable even if it was not visible on your device at the time.

Bonus play and bonus balances

Bonus funds are available only for the purposes and period stated in the applicable bonus terms. Those terms explain the qualifying activity, wagering requirement, expiry, eligible games, maximum permitted bet, contribution rates and any cash-out conditions. You should read the terms shown with the bonus before using it.

• A maximum bet may apply while bonus funds are active, including where a bet is partly funded by cash.
• Different games may contribute at different rates, and some games or bet types may not contribute at all.
• A bonus may be removed if the account is closed, the bonus expires or its conditions are not met.
• We may withhold or adjust bonus-related winnings where the bonus terms have been breached, subject to our account terms.

If a bonus term conflicts with a general game condition, the specific bonus term applies to that bonus. Your account will show the available balance and any relevant bonus status. You are responsible for checking this information before placing a bet with bonus funds.

Live casino and table games

Live casino and table games are governed by the rules displayed in the individual table's help information. These rules set out the available bets, minimum and maximum stakes shown for that table, betting periods, dealing procedure, settlement method and any special features. The game-specific rules apply each time you join a table.

• The dealer's decisions and the recorded table result are final for settlement, subject to correction of a clear technical or dealing error under the table rules.
• Bets must be placed and confirmed before the betting period closes.
• A bet submitted after betting closes is a late bet and is not valid for that betting period. If a late action is accepted by the system in error, the table rules and server record determine its treatment.
• If the table displays a closing message, countdown or no-more-bets status, you must not rely on an action that has not been confirmed before that point.

If a live table is interrupted, the table may pause, resume or settle after the relevant event has been recorded. A connection problem on your device does not automatically cancel an accepted bet. Reconnect to see whether the hand, round or game has completed and check the account history for the recorded result.

Disputes, support and safer play

If you believe a bet, spin, bonus calculation or table result has not been settled correctly, contact us at support@goldennugget-casino.co.uk or use the live chat on the site. To help us locate the relevant record, include the game or table name, the date and time shown in your account or device, the round or hand number where available, your username and a clear description of the issue. Do not send your password or full payment details.

We will look into the account and game records and may ask for further information. Our server record, the applicable game rules, the relevant paytable and any applicable bonus terms will be considered when reaching an outcome. Please keep any useful account messages or transaction details while the matter is being dealt with.

Use the controls available in your account

Gambling should remain within your means. You can set deposit limits through the controls shown in your account, and you can use a time-out if you want a short break. A time-out restricts access for the period selected and is not a way to cancel bets that have already been accepted.

• Set a deposit limit before you play and choose an amount you can afford to lose.
• Use a time-out when you need space from gambling.
• Use self-exclusion when you want to stop gambling for a longer period.
• GamStop can help you exclude yourself from participating online with licensed operators in Great Britain.
• GambleAware, GamCare and the National Gambling Helpline provide information and support for people affected by gambling.